If you need to cancel or rearrange an appointment, please give 24 hours notice to avoid a charge. Without adequate notice of cancellation, we reserve the right to make a charge for appointments that cannot be refilled. In that situation, the charge would be £200 per hour, based on the appointment length. If you miss a hygiene appointment or cancel on the day, we apply a £65 charge as standard. We will make every effort to remind you that you have an appointment but please do not rely on us to do so. Please inform us of any change to your contact details to ensure you receive our appointment reminders.
If you have paid a deposit to secure your first appointment and cancel with less than 24 hours notice or do not attend this appointment, your deposit will not be refunded to you.
Mermaid Dental Surgery is an Introducer Appointed Representative of Tabeo Finance Limited, which is authorised and regulated by the Financial Conduct Authority (FRN 777539). Tabeo acts as a credit broker, not a lender, and introduces you to a panel of lenders. Credit is subject to status and affordability. Applicants must be aged 18 to 80 and a UK resident. Terms and conditions apply